Refunds & Returns

We inspect every item well before shipment to ensure your item is shipped in excellent condition! If an item is received broken, you must contact us within 2 days of receiving the item. For insurance purposes, we must have pictures of the broken merchandise. Once you have completed the steps, we will send out a replacement crown. If you would like to receive a cash refund, we will honor the request, minus shipping charges. You are responsible for shipping damaged items back to us.

If for some reason you have a missing stone please contact us for the replacement stone.  We do not send a full replacement  for crowns or items with a stone missing.

We provide tracking on all shipments and $50 insurance for UPS and priority USPS shipments. If you would like to purchase additional insurance, please contact us before paying.

No cash refunds on deposits for special order crowns.

We will accept returns 7 days after the date received. A 25% restocking fee will be added, and you will be responsible for return shipping, priority. The refund issued will reflect the 25% restocking fee. Please, to avoid confusion, contact us prior to returning any items!

Return items must be in the original packaging. No exceptions!